Reliance IT Services BV

RELIANCE IT SERVICES BV

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Reliance IT Services BV's managed operations address several issues that IT decision factors need to cope with:

The ever-growing portfolio of legacy applications of decreasing value, often on platforms with growing support costs and overlaped functionality
Valuable internal resources caught in routine maintenance tasks and not available for more value-adding activities
Unrealized costs savings and opportunity costs – many applications are “tolerated”, due to lack of information on their value to business vs. costs and risks
Low predictability for application maintenence costs (varying service levels, wage rates, vendor pricing actions etc.)
Multiple application vendors use different maintenance processes & pricing models, which translates into unrealized benefits of process standardization

Managed Operations Overview

Leveraging on our international reach and rich experience with geographically distributed projects, we adress our Managed operations to the full cycle of application management. We serve packaged products (Tibco, Webmethods, SAP, Oracle Apps, etc), as well as custom software application development Solutions on a performance based busines model. Our knowledge base is fully integrated with the Service Desk offering, supporting our clients in developing a complete IT strategy in order to implement a general IT action plan. Our Application Portfolio Management provides continuous assessment of existing application landscape vs. changing business environment and goals. SLA based interventions ensure continuous preventinve, corrective and evolutive Application Maintenance (feature enhancements, roll-outs, new modules etc.) and Application Migration Services help align your software infrastructure to general technology and architecture direction.

Managed Operation Benefits

Reliance IT Service BV's integrated solutions can help improve business margins by decreasing costs and risks associated to Application Management and can help you obtain a better picture of the existing application portfolio and a long-term, reliable IT strategy.

Main Benefits

Improved business margins

Other Benefits:

Short term:
- Elimination of obsolete or duplicated systems and their associated costs
Medium term:
- Savings from migration and optimization projects
Long term:
- Reduction in IT staffing costs and immediate access to IT skills needed to support business requirements, on an as-needed basis
- Savings owed to application integration
- Cost reductions derived from synergies between 1st, 2nd and 3rd level support offered by the same provider
- Improved control over costs and performance through provider consolidation on application maintenance , IT staffing and end-user support services
- Reduced data centre / infrastructure costs
- Continuous re-alignment of applications following
- Changes in business processes, resource supplies and technologies
- Increased manageability through reduction in the number of applications
- Full retention of application know-how and quick dissemination to support teams.

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